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July 21, 2006

Buy.com comparison shopping

Thanks to Brian Smith over a ComparisonEngines.com who tipped me off to Buy.com's comparison shopping experiment.  If you don't see the comparison shopping links on that page, that's because it seems like they're still testing this implementation.  The comparison links appear for some people on some products and not for other people.  Here's a screenshot, just in case:

Buydotcom_comparisonshopping_1

I think it's a great idea.  About six or nine months ago, when Dell was looking  for people to lead the creation of a new Dell.com site, I asked the someone there how open the management really was to change.  Specifically, I asked if they'd consider implementing comparison shopping functionality on Dell.com.  To me, it's a no brainer if you're really in the "customer relationship" business - which, IMO, is where growth will come from.  But, if you're Dell - i.e., you made all your money because of your efficiencies in manufacturing and distibution - it must be a much tougher call.  Good luck to them as they try to right the ship over there. 

Buy.com clearly recognizes that their value is in becoming a place where consumers make purchasing decisions, not just in their efficiency in buying, storing and shipping inventory.  That's smart, because there are a lot of companies who can buy, store and ship inventory, and some of those companies are pretty big.

June 20, 2006

I'm confused by MySpace's Cease & Desist notice

So, MySpace has now sent a C&D to DatingAnyone.com.  What I'm confused by is the clause they cite for the Cease & Desist:

Although it may seem like an innocuous idea, the means by which you allow visitors to your website to investigate the relationship status of MySpace users constitutes an automated script program, the use of which is expressly prohibited by Section 8 of the Terms of Use Agreement between MySpace and its users.  In addition, the use of the MySpace website in connection a commercial endeavor is expressly prohibited by Section 5 of our Terms of Use Agreement. Your service also constitutes the broadcasting and transmission of MySpace user content, an activity which is prohibited by Section 6 of our Terms of Use Agreement. In addition to violating various provisions of our Terms of Use Agreement, your program also violates the California Penal Code section 502 which prohibits the use of any set of computer instructions that are designed to modify, damage, destroy, record, or transmit information within a computer, computer system, or computer network without the intent or permission of the owner of the information

Don't search engines violate all of these areas as well? 

May 17, 2006

Apple Stores: pointing the way for ecommerce

Today's post from Michael Parekh (former lead Internet equity analyst for Goldman Sachs) is remarkably good.  IMO, he hits all the right points to describe what will make a successful ecommerce site in the future.  He's is commenting on the article in today's WSJ about the success of Apple's physical stores, but really he's commenting on niche retail in general.  Specifically, his points (reinterpreted) are:

1.  Develop a space that encourages interaction - with the products, salespeople and other consumers.  Make your stores centers for connecting not just with your products, but also with your brand and its advocates.

2.  Empower your consumers.  Don't be afraid of helping your consumers save money / not make a purchase.  By doing this, you become a consumer advocate.

3.  Ensure your design embodies your brand and allows your consumers to identify / feel proud to enter your store

4.  Listen to your customers.  Spend a little extra to do things that mean a lot for your consumer.  Do small, specific things that have high cultural currency. 

I.e., the Genius Bar is brilliant branding.  People would much rather ask a Genius for help than ask "tech support".  And the employee would much rather be a Genius than be "tech support".  Making tech support cool makes it fun to go there.  Women talk about "the cute guys at the Genius Bar".  I can't imagine women talking about "the cute guy at CompUSA". 

Similarly, the Kids Corner is amazing - you can leave your kid to play there for a little bit while you browse other stuff, which is huge deal for parents.  Meanwhile, the kids get to check out cool games that they then ask their parents to buy.  Or, even better, the kids ask to go to the Apple store to play a game while the family's out shopping, creating an extra trip in for the family.

May 01, 2006

Web 2.0? Really?

I'm all for the 2.0 memes, but it is interesting to view the O'Reilly article in light of recent news:

Case 1:
O'Reilly:
Web 1.0  --> Web 2.0
page views --> cost per click
Recent
"Branded advertising should grow faster than Search by the end of this decade," Goldman Sachs, 4/19/2006 
Case 2
O'Reilly
Netscape framed "the web as platform" in terms of the old software paradigm: their flagship product was the web browser, a desktop application...In the end, both web browsers and web servers turned out to be commodities, and value moved "up the stack" to services delivered over the web platform.
Recent
New Microsoft Browser Raises Google's Hackles
(NY Times, 5/1/06 http://www.nytimes.com/2006/05/01/technology/01google.html?partner=rssuserland ) —  With a $10 billion advertising market at stake, Google, the fast-rising Internet star, is raising objections to the way that it says Microsoft, the incumbent powerhouse of computing, is wielding control over Internet searching in its new Web browser.
Case 3
O'Reilly
The central principle behind the success of the giants born in the Web 1.0 era who have survived to lead the Web 2.0 era appears to be this, that they have embraced the power of the web to harness collective intelligence
Recent:
(from Nick Carr, former HBR editor, 5/1  http://www.roughtype.com/archives/2006/05/monetizing_the.php ) - So who's going to make money off all this great user-generated content? YouTube? ...  Once again, it looks like it's the suppliers - in this case, the content delivery networks - that are positioned to be the most reliable money-makers as more and more investment pours into the creation of our vaster, user-generated wasteland.
In reality, I'm just poking a bit of fun.  Truly, I'm jealous of all the money flowing to the successful Web2.0 startups.  As for the soon-to-be unsuccessful Web 2.0 startups, thankfully I never felt the real pain of a Web 1.0 bust (my old company, Community Connect, is still alive and kicking - and our biggest layoff was only 10%), but I do not envy the judgement day that awaits them.

April 03, 2006

Flight 93

I've been holding off on writing about this movie - but somehow now that I see this article, I've got to do it.  My wife and I were at the AMC Loews that pulled the trailer.  I think she may even be the woman the manager, Kevin Adjodha, was referring to in his quote.  As that might indicate, I think this whole Flight 93 thing is a bad idea.

Why is this a bad idea?  Here are my reasons:

  • Is this a documentary? No.
  • Is this a non-profit enterprise?  No.
  • Is this a small movie that people will find out about on their own?  No.

It took 33 years before Munich came out.  No one has made a big budget commercial movie about the Iran hostage crisis.  No one's made a real Oklahoma City movie.  Hell, Blackhawk Down came out 8 years after the events.  And that was for an incident involving 100 Army Rangers in a foreign country!  Not several thousand deaths in the US. 

And who are these people making these movies?  Why, it's Universal Studios (United 93) - the same people who are currently bringing you Jerry Springer: Hot and Hostile: Brutal!  And Paramount Pictures (World Trade Center) - the people behind She's the Man.  I'm sorry, these are not the people I'm trusting to do a heartfealt piece that gets at the truth and can be a cathartic experience for us. These people are shysters who just want our money. 

To exploit the tragedy of 9/11, exploit the emotional nature of that day, and the memories of so many people...and our entertainment inudstry wonders why no one trusts them.

March 16, 2006

Scripps buys UK lead gen firm

Wow - interesting news.  Scripps pays big $$ for UK lead gen and local lead gen firm.  $366 MM for uSwitch.comOver 2x the originally rumored purchase price.  Implied forward multiples seem to be:

  • 8x revenue
  • 24x "segment profit"
It's not entirely clear what is contained in segment profit - Scripps does break this out, but it's always unclear where hidden costs may be. 

Whatever the case, the multiples on this price are clearly higher than the US acquisitions over the past year.

February 24, 2006

GBuy launching on GoogleBase

So, GBuy is finally going live on GoogleBase.

As GotAds points out, you can see items that accept GBuy by looking for those tagged 'xyzzy'.

Some info about the process:

1.  It's obviously and clearly intended to go after PayPal and eBay's Buy It Now business.

2.  It seems pretty straightforward

3.  Integration into GoogleBase is pretty good.

You’ll note, as a user, when you click on the "Buy" button, you just enter in credit card info. Google then will make the payment to the seller. Unclear what Google’s fee structure is on the seller side - I guess we won’t know that for a little bit.

You’ll also note that, once you’ve got an account (w/ credit card info already inputted), you can just sign in to your account and confirm the order. No credit card info is needed, just your account info.

Finally, there’s this:

“Your credit card will be charged by Google and your billing information will be kept private. To process your order, m. will have access to your shipping information and email address. “GOOGLE * m.” will appear by the charge on your credit card statement”

Overall, reasonably slick, but not overly so.  Still, doesn't need to be for people to use this.  GoogleBase hasn't really been a factor yet in the listings business...maybe free listings with payments will help it make some real noise.


February 22, 2006

Have Blogs Peaked?

I'd actually say that this article in the Chicago Tribune and the debate referenced in the article
misses the point - at least as it pertains to media companies.  The article states:
A new report from Gallup pollsters, "Blog Readership Bogged Down," cautions that "the growth in the number of U.S. blog readers was somewhere between nil and negative in the past year."
But, the question is not, "Is Blogging software a new medium / going to revolutionize media?".  Instead, it is: "how will the increased ease of self-publishing affect our world?". 
 
In other words, how are companies smartly:
  • Aggregating this content
  • Interpreting this content
  • Evaluating this content
  • Delivering the best / most relevant of this content
  • Monetizing this content
Blogging = Self Publishing
Blogging software is merely self-publishing / content management software - so, an easier, more dumbed and at the same time feature rich version of FrontPage for a specific purpose.  We've seen similar things on the "store launcher" side, with eBay's ProStores, Yahoo! Stores, etc. all coming to market, and shopping carts like OS Commerce coming online. 

It's pretty clear that if you lower the barrier to participating in a  certain activity, the number of participants will rise.  So, more people are publishing content (whether their own store or their own editorial or other) today than in the past.  Once you've got more content / more choices, though,
the key question becomes how to find the right / most valuable content.
 
Self Publishing Example
eBay to eBay ProStores is an interesting example of the phenomenon of self publishing.  With eBay, it's easy to sell an item - you don't need a store,  don't need to accept credit cards...pretty much the only thing you need to do is have something to sell.  Apparently, as the growth of eBay somewhat demonstrates, there are a lot of people with something to sell.  Now, for people
who have been selling many items and who are looking to put up a storefront which they can market through many channels, not just eBay, eBay introduced ProStores.  To me, this is similar to going from commenting in a messageboard to publishing your thoughts in your own blog -
not everyone will make this leap, but some will. 

Who makes money from ProStores?  Well, obviously the merchant has a chance to make money from it's goods, and eBay makes money because the merchants pay a subscription / management fee.  But also Google, Shopzilla and any other site that helps consumers find these new merchants, and then AOL or other sites that distribute Google and Shopzilla's listings to an already aggregated audience.

Conclusion for Media Companies
In looking at ProStores, the value that is generated by each player in the equation is in the following
order
  • Google
  • Shopzilla
  • AOL / eBay (unclear which margins are better here)
  • Merchant (highest risk here) 
So, the questions asked at the beginning really just equate to this: how do media companies move away from being near the bottom in value generated towards being at the top?  This question is relevant for reviews, ratings, recommendations, listings, etc - any of the stuff that people may
publish online using these new tools.

February 16, 2006

Feb 3 - Feb 10, 2006

Lots of stuff this week - mostly due to launch of new real estate sites, Jupiter report on online dating, and AOL's "announcement" re: Goodmail (w/ the resulting firestorm).

Of  special interest may be:



The themes in this round-up are:

Business Strategy
Search
-  Social Media
  • Jeremy Zawodny says: Trust your employees and your customer - they'll deliver.  Personally, I love the organizational applications of this piece.  What would happen if your company was managed like this?  Or, to the topic of social media, how do can users be allowed to organize like this?
  • Identity = Reputation, according to Sxip.  Of course, I think this identity / reputation issue is critical 
  • Branding 2.0 - Fox to try to monetize MySpace.  This piece hints at, but then misses,a critical point.  To me, lead generation is the future of advertising in community spaces, and structured community is what will drive lead gen.  The question isn't how will Fox sell advertising, but rather how will Fox let MySpace users interact with the advertisers?
Datafeed
IAC
 
 
Autos
  • Really, this belongs in a generic marketing section.  Ford airs ad featuring Kermit. GM buys "Kermit" keyword on Google, promotes its own line of hybrids.  D'oh.
 
Personals
 
Real Estate
Other Classifieds
  • Michael Arrington launches Edegio.  Mathew Ingram reacts excitedly.
  • Google Print Ads.  In my opinion, aimed squarely at print classifieds' inefficient space allocation.  Why push your print classifieds into just one spot?  Why not also allow people to put their classifieds into contextually relevant areas?  Why, hello Google.
Retail
Travel

Also of Note Section
Reserved for either long or off the beaten track pieces.  This week:

New format

Ok, I've given up.  I'm turning this into basically a linkblog, with some minor commentary.  I'll try to update links sporadically during the week, then do a weekly summary with commentary.  I figure that some posts are better than none at all!